2025-26
2014-17
2022
2022
2023
2 Years 11 Months
Apr' 22 - Mar' 25
Spearheaded global chemical compliance for over 1 million products across 15+ international markets and 100+ fulfilment centres by validating regulatory documents and collaborating with cross-country teams. Improved classification accuracy by 45%, reduced compliance backlog by 20%, and maintained 100% SLA during peak periods through precise workload forecasting. Drove quality initiatives during mass onboarding, enhancing associate productivity by 35% and reducing errors by 50%. Presented strategic business reports to senior leadership and ensured smooth onboarding for new hires with 95% quality benchmark alignment.
4 Years 8 Months
Jul' 17 - Apr' 22
Managed end-to-end mortgage insurance processing for 1,000+ monthly cases with zero audit exceptions and full compliance. Improved data accuracy by 30% and reduced rework by 25% by identifying process gaps and enhancing workflows. Led client calibration audits and reported quality metrics, contributing to an 18% boost in team efficiency. Developed SOPs to ensure regulatory alignment and consistency. Strengthened training programs and feedback mechanisms, resulting in a 20% increase in compliance scores and improved audit readiness.