A seasoned professional with 13 years of experience in the banking and telecom sectors, including 10 years in banking in managerial roles. Expertise spans retail banking, digital banking, credit management, and customer engagement. Proven capabilities in team management and managing high-profile clients. Devised strategies and procedures to ensure operational efficiencies and increased business. Spearheaded change management at branch and regional levels. Navigated teams at multiple instances through uncertainties and unprecedented situations while consistently delivering superior results.