Product Strategy & Stakeholder Management

• Led a team of 20+ experts to coordinate project schedules & deliver product development strategies, streamlining content creation for 10k+ users.
• Reported directly to CEO & stakeholders, presenting project delivery roadmaps that secured timely buy-in and expedited launch by 3 months.
• Led market analysis & competitive benchmarking to identify untapped customer segments and key market gaps through trend visualization, customer segmentation, and pricing analysis, improving customer acquisition rates by 20%.
• Designed product and pricing strategies tailored to customer needs and competitive insights, achieving 15% increase in product adoption rates.
• Enhanced customer engagement & retention by collaborating with a cross-functional teams to design and implement user-centric digital platform features, reducing course completion time by 2 months.
• Implemented quality assurance measures using surveys and feedback loops, and partnered with CXOs to integrate insights into product positioning, boosting customer engagement by 25%.

Tools:Microsoft Power BI, Google Analytics, Salesforce CRM, Microsoft office.

Product Development & Product Marketing

• Led the complete product lifecycle management of an EdTech product, including ideation, development, launch, and post-launch optimization, resulting in a 25% increase in user engagement.

• Led a cross-functional team of 5+ Business Unit heads to develop a pricing strategy by evaluating consumer willingness to pay and analysing business models, generating INR 30 crore in revenue within 6 months.

• Conducted feasibility studies to assess technical and financial viability with cost-benefit and predictive analyses, reducing project risks by 20%.

• Collaborated with cross-functional teams to design an LMS platform incorporating user requirements, learning resources, progress tracking, and an AI chatbot for query resolution, reducing learner support response times by 40% and increasing course completion rates by 25%.

• Led software development using agile methodologies, UX/UI design for educational usability, and feature integration, including video lessons, gamification, and data analytics, resulting in a 15% improvement in knowledge retention metrics.

• Utilized SAP HCM’s Organizational Management (OM) module to define departmental roles, reporting structures, and responsibilities

• Integrated Agile practices with value stream mapping and continuous feedback to enhance organizational agility, and prioritize high-impact projects through a resource allocation model, resulting in 25% improvement in resource utilization efficiency.

• Implemented structured change management principles to resolve decision-making bottlenecks, streamline processes, and foster collaboration among diverse stakeholders, leading to 30% increase in team productivity.

• Led the marketing team to publicize a new product through demo classes, distribution of free study materials, and targeted social media campaigns, increasing customer base by 100% and social media followers from 7k to 14k+

Digital Transformation

• Led the digital transformation of a traditional classroom model into a cloud-based interactive platform, resulting in a unified content platform and 50% improvement in academic results.

• Simplified user journey for 600+ students, leading to 25% increase in revenue.

STRATEGY AND ADVISORY

• Acted as the primary advisor for litigation and contract negotiations, translating complex legal issues into actionable strategies for 100+ clients across Healthcare, Retail, Consumer Goods, Energy and Retail sectors.

• Consulted clients in the energy sector by developing litigation and negotiation strategy to address regulatory compliance in environmental impact assessments for new project sites.

• Translated complex environmental regulations into actionable steps for contract negotiations with local authorities and subcontractors, ensuring adherence to national environmental standards while minimizing project delays and legal risks

• Conducted legal due diligence for various MNCs across banking and retail sectors.

CONTRACT MANAGEMENT AND POLICY DEVELOPMENT

• Drafted and negotiated 100+ commercial contracts and legal policies, integrating compliance with ESG regulations and risk management strategies.

• Advised an international client in retail sector on Indian market entry by providing strategic guidance on legal regulations and compliance requirements.

CLIENT MANAGEMENT

• Managed a team of 10+ to conduct in-depth case analyses by facilitating regular stakeholder meetings to align legal strategies with client goals, enhancing client satisfaction and acquiring 20+ new clients through referrals.

Client Relationship Manager: Managed clients while conducting in-depth case analysis, and gathering requirements from clients to facilitate legal strategies.