Sneha Tiwari
Functional Areas
Education
IIM Indore
MBA
2024-2025
Ramrao Adik Institute of Technology (RAIT)
Bachelor of Engineering (Electronics)
2013-2017
Accomplishment
3rd Runner Up (4/700+), ForeTeach Product Case Competition
A product case competition to increase Spotify’s podcast engagement
National Finalist (5/800+), IIMI Prodylitics Case Competition
A product case competition to boost customer experience for a Food Delivery app
National Finalist (5/1100+), XLRI’s Kronos Case Competition
A case competition to boost employee retention for a Energy Company
Rank #1 in Unity Run Marathon
Rank #1 in Unity Run Marathon Oct’2022 in NIT, Surat
2022
Certification
Become a Product Manager
Udemy
2024
Microsoft Dynamics 365 CRM (MB2-716)
Microsoft
2019
Machine Learning: Classification
Coursera
2019
Scaled Agile
SAFe
2018
Experience
TCS
1 Year 7 Months
IT Analyst
Apr'21 - Oct'22
Owned CRM roadmap, prioritizing features for 2000+ users, achieving a 20% reduction in reported issues -Led product enhancements with cross-functional teams, ensuring 0% SLA breaches for key clients
NeoQuant Solutions
6 Months
CRM Analyst
Nov'20 - Apr'21
Enhanced CRM features, improving user interface and adoption by refining SLAs and introducing user-friendly reports -Led disaster recovery planning, ensuring zero downtime through cross-department collaboration and vendor coordination
LTIMindtree
3 Years 6 Months
Engineer- Cloud Services And Software
Jun'17 - Nov'20
Developed CRM modules, ensuring regulatory compliance and improving product stability and adoption -Automated processes, reducing inefficiencies by 30% and enhancing cloud scalability and performance