Shubhankar Choudhary
6 Years 2 Months Overall Experience
Functional Areas
Education
IIM Indore
MBA
2025-2026
Chaibasa Engineering College
B.Tech Electronics and Communication Engineering
2014 – 2018
Accomplishment
Contextual Master Award
Designed and automated a testing system which reduced the time of testing by 95%. The design was published in TCS internal magazine.
On the Spot Awards
This award was given for exceptional contributions beyond regular responsibilities
Outstanding Performer Award
Awarded for performing the best within my team of 20 members at TCS
Best Team Award
Awarded for being the best team from among a group of 55 teams at TCS
Innovation and Social Cause
Awarded for commendable work in leading an initiative to raise awareness about the necessity of education among locals at Chaibasa Engineering College
Placement Coordinator
Leading placements for 65+ experienced professionals at IIM Indore by engaging CXOs, HR leaders, and alumni to expand recruiter networks and drive opportunities.
Certification
Generative AI Strategic Leader
Focused on leveraging generative AI for innovation, efficiency, and business transformation
2025
Microsoft Technology Associate: Database Administration Fundamentals
Core database concepts, including database design, SQL, normalization, security, and administration
2019
Amazon Connect
Cloud-based contact centre service from AWS that enables businesses to deliver seamless customer service across voice and chat
2024
Lean Six Sigma Green Belt
Equips individuals with tools and methodologies to improve processes, reduce waste, and enhance quality
2025
Experience
Tata Consultancy Services
4 Months
IT Analyst
Apr' 25 - Current
- Serving as the elected Placement Coordinator for the EPGP cohort at IIM Indore, representing a diverse group of 65+ experienced professionals in all placement-related activities.
- Engaging with CXOs, HR leaders, and alumni across industries to expand the institute’s recruiter base and generate placement opportunities.
- Coordinating the end-to-end placement lifecycle, including company onboarding, job description circulation, shortlisting processes, interview scheduling, pre-placement talks, and final offer management.
- Managed cohort-wide sessions on resume building, interview preparation, and industry alignment, ensuring readiness and consistency across student for recruiters
Tata Consultancy Services
1 Year 4 Months
IT Analyst
Nov' 23 - Mar' 25
- Served a $1.1B UK based BFSI client by designing, developing and optimizing complex PL/SQL components and XSL Stylesheets supporting high-volume data processing systems used in regulatory and transactional communications.
- Achieved 45% code reusability for 500+ correspondences by parameterization across different line of businesses for the client.
- Adopted Agile practices using Confluence (documentation), PVCS (version control & release management), and JIRA Kanban (workflow management) to ensure traceability, streamline priorities, and accelerate delivery.
- Coordinated with cross-geographic teams across UK and India including business analysts, QA, and infrastructure to translate business requirements into scalable and maintainable technical solutions.
- Lead a team of 4 developers; delegated tasks, facilitated daily stand-ups, and ensured timely delivery of development milestones in alignment with Agile methodologies.
- Contributed to talent development initiatives by participating in the TCS Ninja campus recruitment process; conducted technical interviews and assessments for fresh graduate hiring.
Tata Consultancy Services
3 Years 10 Months
System Engineer
Dec' 19 - Oct' 23
- Engineered 250+ IVR flows and 2000+ audio prompts for a $50B U.S. based BFSI client using Cisco UCCE, achieving 100% regulatory compliance and boosting customer handling efficiency across all segments.
- Achieved a 95% reduction in IVR call flow testing time post DR activities and new deployments by automating it with Empirix Hammer Testing, delivering an annual savings of up to $120K and earning recognition from both the client and TCS.
- Worked collaboratively with infrastructure, QA and L2 support teams for code deployments, configuration changes, and validation in staging and production environments.
- Built real time monitoring dashboards using Splunk and Kibana to track application performance, enabling data driven insights that improved issue resolution speed by 30% and enhanced business decision-making.
- Documented Technical specifications, call flow logic, deployment plans into Knowledge Base Articles to support team efficiently in future.
Tata Consultancy Services
1 Year
Assistant System Engineer
Dec' 18 - Dec' 19
- Handled incident management and change requests as per ITIL standards; ensured minimal service disruption through effective root cause analysis, impact assessment, and stakeholder communication.
- Proactively created Knowledge Base (KB) articles and Postmortem reports to support continuous improvement, reduce repeated issues, and enhance system reliability for future deployments.