Accenture Solutions Pvt. Ltd. , Gurugram

9 years 1 months

Associate Manager

Feb’13 – Mar’22

• Conceptualized and Formulated an Agile-based development and implementation of the IT backbone of the Indian unit of a British multinational Telecom’s  Marketing Campaign Strategy in collaboration with its Marketing Head, using RCS (Rich Communication Services) by Google and WhatsApp by Meta enabling them to reach over 300 million customers over the new digital channels.
• Developed and implemented the agile-based roadmap of an Integration Project integrating the works of Internal Workforce and Contractual Workforce Management Systems of an Australian multinational Telecom Company via Service Now and Service Max Interfaces enhancing the transparency of the work done by the Workforce.
• Led the end-to-end Testing and implementation of a Replacement Project, replacing an existing but outdated Account Management System of a leading German Pharmaceutical Company with a new Informatica Cloud based Account management system having VEEVA interfaces.
• Led the end-to-end Functional QA and Monitoring of iOS-based GIS applications used for Apple Maps creation and updates.
• Led the end-to-end Functional Testing and implementation of Siebel-based Billing Processes creation and related Applications for all the Postpaid B2C and IoT customers of a leading Indian Telecom company for both its Indian as well as African Operations.
• Was a key contributor to the team responsible for the development and implementation of Contact Center Technology Applications (IVR + Email + Chat) for the USA-based Waste Management Company, using Genesys Platforms
• Was a key contributor to the team responsible for the development and implementation of Workforce Management and Reporting Applications for the USA-based Waste Management Company, using NICE and CCPulse+ Platforms
• Was a key contributor to the team responsible for the development and implementation of Siebel-based Fleet Management Applications for the USA-based Waste Management Company
• Was a key contributor to the team responsible for the development and implementation of Repository Applications for the USA-based Waste Management Company
• Was a key contributor to the team responsible for the development and implementation of the entire Siebel-based Order to Cash Process and related applications for Residential customers and SFDC-based Order to Cash Process and related applications for Commercial customers of the USA-based Waste Management Company