Led a team of four on a Content Management and Digital Transformation project, ensuring successful delivery within agreed timelines and quality standards for clients in the UK and APAC regions. Demonstrated strong leadership, project management, and cross-regional collaboration to drive impactful results.

As Assistant Branch Head, spearheaded business growth through targeted customer engagement and retention initiatives. Successfully led a team of 8, showcasing expertise in end-to-end change management, stakeholder engagement, and business process automation. Achieved 12% year-over-year growth in branch business by leveraging strategic business acumen and fostering strong customer relationships.