Rohit Sanjay Satarke

Rohit Sanjay Satarke

5 Years 5 Months Overall Experience
Strong client centric IT professional with a demonstrated history of working for a diverse set of global customers and skilled in incident management, process improvement , voice and cloud network administration, and IT service management.

Functional Areas

   

Education

Shri Sant Gajanan Maharaj College Of Engineering, Shegaon
Computer Science And Engineering

Accomplishment

TCS – Applause Award

TCS – Appreciation Certificate

TCS – Best Team Award

TCS – On the Spot Award

TCS – Star Of The month Award

Corporate Photography Contest – National Level Certificate Of Appreciation

State Level Cricket Tournament Participation

Certification

Microsoft Certified Azure Fundamentals AZ – 900
Microsoft Certified Azure Data Fundamentals DP - 900

Experience

Tata Consultancy Services, Pune

4 year 6 Months

System Engineer

Oct’16 – Apr’21

  • Led the first point of contact operational support team of six members.
  • Completed a critical voice infrastructure services migration activity which resulted in significant cost savings for the customer site in Sydney, Australia.
  • Helped improve incident management by organizing daily review calls with team members for better SLA compliance.
  • Served as a first-level escalation point for services delivered by the partner service providers.
Tata Communications, Pune

8 Months

Senior Engineer

Apr’21 – Jan’22

•Streamlined and accelerated the process of technical incidents resolution by creating a fault isolation process which earlier was not implemented.

•Served as an point of escalation for implementation of voice network solution for life insurance client.

Zensar Technologies, Pune

3 months

Technical Specialist

Jan’22 – Mar’22

•Ensuring the operational health of the Microsoft Teams environment including availability, maintenance, performance for Canada based client.

•Led the project migration activity of moving customers from Skype For Business to Microsoft teams.