4 year 6 Months
Oct’16 – Apr’21
Apr’21 – Jan’22
•Streamlined and accelerated the process of technical incidents resolution by creating a fault isolation process which earlier was not implemented.
•Served as an point of escalation for implementation of voice network solution for life insurance client.
Jan’22 – Mar’22
•Ensuring the operational health of the Microsoft Teams environment including availability, maintenance, performance for Canada based client.
•Led the project migration activity of moving customers from Skype For Business to Microsoft teams.