Nilay Halder

Nilay Halder

7 Years 8 Months Overall Experience
Experienced IT engineer with a strong focus on the technical part of Banking and Insurance domains. Proven expertise in troubleshooting and resolving complex technical issues in time-critical environments, ensuring minimal disruption to operations and root cause analysis of the problems related to the banking and insurance domain.

Functional Areas



Netaji Shubash Engineering College
B Tech in electronics and communication engineering



Intra-school football champion player
Player of the Intra-school football championship team


Certified Scrum Product Owner



Tata Consultancy Services

7 Years 8 Months

Information Technological Analyst

Jul'15 - Mar'23

Production support:

  • Successfully resolved multiple daily technical glitches within a high-pressure live production environment, accounting for up to 10% of day-to-day incoming issues.
  • Instrumental in contributing to a monthly revenue increase of Rs. 2.5 lakh through the consistent identification and resolution of technical glitches, averaging 2-3 cases per day. 

      Software Sales:

  • Engaged with 30+ PACS in West Bengal, conducting up to 5 repeat visits to grasp customer needs and facilitate tailored product sales.
  • Sold PACS solutions to the respective cooperative credit society in more than five districts out of 30 visits to the PACS.

Production support:

  • Solved two or three technical glitches daily out of daily incoming problems of twenty or thirty in the live production environment in our team.
  • Helped our company gain Rs. Two lakh fifty thousand per month through solving technical glitches up to two to three or more daily problems.
  • Analysed technical problems through daily interaction with stakeholders, including clients and my colleagues from other teams, and gave solutions.