ADVANCE, RECOVERY, FOREX, GENERAL BANKING, DIGITAL BANKING 

• Managed retail, Corporate, MSME and Agriculture lending products including process management and risk mitigation aspects in collaboration with internal stakeholders with effective teamwork.

• Assisted in end to end loan origination, underwriting and loan disbursement, documenting loans with 100% compliance with extant Bank and departmental guidelines.

• Achieved all set target by driving new loan disbursement and expanding the customer base, resulting in 20% increase in branch profitability.

• Led the implementation of new digital banking platform resulting in 30% increase in online transaction and 20% reduction in branch footfall.

• Significantly enhanced customer satisfaction, by implementing specialized counters and token vendors driven by customer survey responses and feedback.

• Oversaw branch Trade operations and maintained Inward and Outward remittance process including swift operations, ensuring seamless and accurate transactions totalling one crore while adhering to regulatory compliance and guidelines.