Accomplished hospitality professional with expertise in leading hotel operations, marketing campaigns, and sales promotions. Specialized in leisure, business, and MICE segments through experience in one of the largest Convention Centres in India. Keen interest in providing the highest standard of customer service and ensuring customer delight. Nurtured to work in a fast-paced, highly ambitious, and entrepreneurial environment while achieving targets through efficient strategy planning and execution. Helped create an engaged and cohesive team by employing best organizational practices and thus expanding food and beverage profits and brand value.
Experience
Novotel Hyderabad Convention Centre, Hyderabad
Outlet Manager
Managed the bar's business aspect, which included supplier negotiation, inventory management, and P&L ownership.
Handled the beverage portfolio of the hotel with 288 rooms, 4 F&B outlets, and a convention with an average inventory of INR 40 million.
Designed and priced the beverage menu for 2019, which led to an average increase in alco-beverage sales by INR 24 million YoY.
Streamlined stock taking and inventory system, which helped reduce cost by 2.5%.
Led a team of 9 and 31 respectively to achieve the highest annual revenue of INR 100 million for the bar and INR 140 million for the All-day dining outlet.
Novotel Hyderabad Convention Centre, Hyderabad
Assistant Manager-F&B
Introduced a more effective employee orientation and support program, which helped reduce attrition by 6% for 2019.
Implemented techniques as part of Restaurant Revenue Management to increase restaurant Average Per Cover from INR 1260 to INR 1670.
Conducted more than 200 person-hours of training over six months to help improve the Net Promoter Score.
Managed the food and beverage-related social media handles while collaborating with the marketing team and improved average restaurant rating from 3.6 to 4.3 in 6 months.
Novotel Visakhapatnam Varun Beach, Visakhapatnam
Assistant Manager-F&B
Spearheaded multiple food festivals for the food and beverage department to achieve incremental revenue of INR 16 million YoY.
Managed on-site F&B operations during the International Fleet Review which included visiting dignitaries from more than 25 countries.
Led a team of 24 to achieve a BARE audit score of 94% and an FSSAI hygiene score of 91%.
Successfully led the food and beverage operations as part of the pre-opening team sent to initiate the soft opening of 28 room Novotel Bheemili Hotel and Resort.
Novotel Visakhapatnam Varun Beach, Visakhapatnam
General Management Trainee
Positioned in various departments within the hotel to understand basic operations and processes.
Successfully conducted check-in procedures for LRA Surprise Auditor and received a score of 93% as part of the front office team.
Functional Areas
Education
Welcomgroup Graduate School of Hotel Administration, Manipal Academy of Higher Education
BHM
2010 - 2014
Chirec International School, Hyderabad, CBSE
12th
2010
Chirec International School, Hyderabad, CBSE
10th
2008
Accomplishment
Branding Committee - IIM Indore
Vice Secretary
2021
Distinguished Restaurant Certificate - Fine Dining
