Arkanil Chaki

Arkanil Chaki

8 Years 10 Months Overall Experience
Inquisitive, and impact focused professional with 8+ years’ experience in sales, account management and customer success operations across luxury hospitality brand (such as Taj & Marriott) & Tech startups. Driven revenue growth, built lasting client relationships, and led cross-functional initiatives that enhanced customer experience and business outcomes.

Functional Areas

       

Education

Indian Institute of Management Indore
Master of Business Administration

2025-26

IHM-Aurangabad, University of Huddersfield
B.A. (Hons) in Hotel Management

2011-15

Accomplishment

Worked on Process Improvement and reduced dispute resolution time by more than 50%
Maintained a 4.5 Trustpilot score for over 12 months through proactive customer support and SOPs
Grew international group sales 6x (from ₹5L to ₹30L) within 2 years at Marriott
Achieved 96.7% Event Satisfaction Score vs. 85% target, the highest in the region

Certification

Product Management Foundation
Foundation of Product Management

2025

Agentic AI Foundations Certificate
Built autonomous multi-agent frameworks for AI decision-making

2025

Experience

Kolabtree, Cactus Communications

3 Years 2 Months

Assistant Revenue Manager - Customer Success

Jan' 22 - Mar' 25

  • Spearheaded shift from marketplace to service model, improving CX workflows
  • Responsible for maintaining and improving customer success operations and customer satisfaction
  • Responsible for dispute resolution and improving revenue
Winzard Solutions Pvt Ltd, Hyderabad

1 Year 4 Months

Key Account Manager

Oct' 20 - Jan' 22

  • Built customer onboarding and retention frameworks from the ground up
  • Supported GTM planning and collateral development pre-product launch
  • Drove new B2B client acquisition through lead prospecting and outreach
Bengaluru Marriott Whitefield

2 Years 3 Months

Sales Executive ‚Reactive

Aug' 18 - Oct' 20

  • Handled sales operations for international group bookings and MICE segments
  • Coordinated with internal teams to ensure smooth execution and client satisfaction
Vivanta by Taj, Bangalore

1 Year 2 Months

Sales & Marketing Coordinator ‚Catering

Jul' 17 - Aug' 18

  • Supported catering sales operations
  • Managed end-to-end planning for corporate events and large-scale conferences
The Ascott Limited, Chennai

1 Years 2 Months

Management Trainee - Sales & Marketing

Jul' 15 - Aut' 16

  • Assisted in client servicing, campaign planning, and offline lead generation for luxury long-stay property