Arjit Agarwal
11 Years 2 Months Overall Experience
Functional Areas
Education
Dr. A.P.J Abdul Kalam Technical University, Lucknow, Uttar Pradesh, India
B.Tech – Computer Science & Engineering
Accomplishment
'New Joiner PRIDE Award' for automating SAP Code inspector checks for core Banking project
2017
'The Shining Star Award' for Outstanding contribution in techno-functional area
2017
Prestigious 'Accenture Celebrates Excellence Award (ACE)' for outstanding performance under Client and Customer category
2018
'Best Contributor PRIDE award' for successfully processing inbound faster payments under critical core banking implementation
2021
Certification
'Certified Scrum Product Owner'
2022-2024
Experience
Accenture Solutions Pvt Ltd, Bangalore, India / UK
Apr’15 – Mar’22
Team Lead
7 years
- Lead a team of 7 in SAP Banking and Credit cards for a UK based building society. This involves building solution, review of day-to-day work, resource planning, timely delivery, mentoring and coaching to build team skills
- Chaired daily client connects to discuss Banking and credit card solutions, including finalization of solution, building of a delivery plan, deployment and testing
- Led a 3-member team to identify incorrect customer data related to credit cards, perform root-cause analysis, develop solutions to correct the card data, present to senior client stakeholders and implement the solution in phases, thereby savings £200k
- Achieved 35% performance improvement by enhancing ‘Interest Accrual’ process. This improved the overnight processing of the bank
- Built a robust and resilient team by coaching 10 new colleagues on both technology and business knowledge, held brainstorming sessions to encourage colleagues to build new process improvement ideas for the client
- Corrected the technical structure of ‘Financial Services Compensation Scheme’ report which resulted in sending the correct financial data to Financial Conduct Authority (regulator in the UK) and thus saved £700k in audit penalty
- Led a team of 2 to achieve 60% performance improvement in FSCS reporting process which resulted in overall improvement in Bank’s overnight processing time
- Led a team of 4 to build and implement an incident reduction strategy which helped business to optimize resources and thus saved £500k
- Recommended actions to the business teams to avoid IT issues and achieve optimum performance during the Bank’s Disaster Recovery activity and production deployment activity. This involved analysis of historic tickets, root-cause analysis, identifying areas of improvement, define processes for achieving a short-term solution and developing long-term solutions. The solution was implemented and saved significant cost to the client
- oTook initiative to lead a problem fix related to card transactions during bank down-time. This included coordination with client, development and test teams, designing the roadmap for end-to-end testing and presenting the final solution to the client. This saved £100k in the form of compensation to the customers
- Led a team of 4 to build a technical solution for a US-based Agriculture firm, thereby reduced the time to identify rejected commodities. This improved the firm’s quality control process and saved significant cost
- Conducted a 3-day technical session across different projects in Accenture in 2017 and achieved an overall trainer rating of 4.5 on a scale of 5, thereby received appreciation from leadership
DXC Technology, Noida, India
Jun’13 – Apr’15
Professional 1: Application Delivery
1 years 9 months
- Chaired regular client connects to gather and document business requirements for a US Telecom firm. This included drawing a plan to build and deliver the SAP application in a time-bound manner
- Achieved 40% efficiency improvement by building and implementing an IT enhancement project. This included setting up roadmaps for integration testing which led to successful wider implementation and improved overall sales order process
- Mentored 2 new team members in application performance enhancement across Noida & Mumbai locations
TATA Consultancy Services (TCS), Noida, India
Jan’11 – Jun’13
Systems Engineer
2 years 5 months
- Designed and built complex interfaces to automate Invoice process in SAP for a manufacturing firm
- Developed and enhanced bespoke software applications in SAP ABAP & Transportation Management (TM) to improve delivery process for a top US manufacturing firm
- Mentored a new team member in application development & delivery process
- Organized Fun Fridays, team dinner, farewell party, Client Connects across both projects