Anjali Sachan
10 Years 5 Months Overall Experience
Functional Areas
Education
Indian Institute of Management, Indore
Master Of Business Administration
2025-2026
Gautam Budh Technical University
Bachelor of Technology, Computer Science Engineering
2009 - 2013
Accomplishment
Kool & The Gang Award & Extra Miller
Recognized for exceptional team contribution to the successful launch and rollout of the Open Box Delivery (OBD) and Doorstep QC products at Flipkart, annualized savings of INR 159Cr
The Rising Star Award
Awarded for best performance in the new investigations batch at Amazon, directly contributing to enhanced marketplace trust and platform integrity
IIM Indore Alum Team
Worked with a team of 7+ representatives to connect with the Alumni Base of 900+
GBTU Cultural Fest Team
Led the GBTU cultural fest team, ensuring successful, memorable events.
Certification
Certified Scrum Product Owner (CSPO®)
Manage the product backlog and guide a development team to maximize the value delivered to stakeholders
2025
Generative AI: Foundation Models and Platforms (IBM)
Generative AI, covering foundation models and their practical deployment on enterprise platforms like WatsonX.ai
2025
Six Sigma Green Belt (KPMG)
Six Sigma Green Belt methodology for leading data-driven business process improvement projects
2025
Looker Studio (Udemy)
Interactive, Shareable dashboards and reports using Google's Looker Studio
2024
Core Web Application Technologies (Microsoft)
ASP.NET Core, an open-source, cross-platform framework, enables high-performance web apps, APIs, and real-time solutions with C#
2024
Product Management
Experience
Flipkart
2 Years 11 Months
Lead, Product & Strategic Operations
Dec' 21 - Oct' 24
- Defined Product Strategy & Led Open Box Delivery GTM, increasing trust & reducing disputes, delivering INR 159 Cr in business goodness.
- Reduced Missing, Mis-shipment & Damage (MMD) claims by 65%, increased Return-To-Seller by 28% via core logic & signal workflows.
- Significantly boosted efficiency by 13% by launching RVP QC based pickup using Poka Yoke and reducing incorrect pickups at doorstep.
- Established a 8-members team to manage end-to-end RVP process covering Pickups, in-transit logistics & seller dispute resolution (SDR).
- Authored SOP for SDR, defining terms for damage, empty, wrong & partial shipment discrepancy claims & defined the acceptable terms.
- Engineered Python Selenium for web browser automation report using AI, saving ~10 man-hours weekly and boosting efficiency by 25%.
- Boosted operational efficiency by 7%, by launching Geo-Location (within 300 meters) based fake attempt detection to increase pickups.
- Reduced shipment lifecycle from 60 days to 30 days, increasing RTO to 99.47% (within 30 days) and reducing RVP cancellations by 11%.
Mfine
2 Years
Senior Analyst, Business Strategy
Jan' 20 - Dec' 21
- Reduced payment discrepancies by 40% & boosted doctors satisfaction by 25% by deploying an audit automated system.
- Automated the audit using a UIPath robot and built-in finance functions to read and validate all claims data pre-payment.
- Developed Power BI dashboard analyzing geo-demographic data, cutting analysis time by 40%, driving market expansion.
- Forecasted the requirement of senior doctors’ basis the demand flow & planning roaster for junior doctors during Covid.
- Onboarded 250+ specialty doctors during covid & create SOP for onboarding process for contract doctors with pilot run.
- Defining KPIs for junior doctors & collaborate and provide support across 4 departments of tech, Ops, doctors and SCM.
Amazon
4 Years 1 Month
Risk Strategy Analyst
Jan' 16 to Jan' 20
- Successfully prevented $5M+ in fraud transaction losses by analyzing over 10,000 high-risk accounts and created MO.
- Refined MO for Account TakeOver (ATO), Compromised Credit card (CCC), Country Combos, Friendly Fraud, Identity theft.
- Reduced repeat customer contact by 12%, creating long-term solution (RCM), analyzing pattern of >4 appeals in 180 days.
- Improved customer loyalty by 10%, validating product authenticity by invoice verification for Indian and Chinese Clients.
Flipkart
1 Year 8 Months
Customer Tech Support
May' 14 - Dec' 15
- Improved First-Contact Resolution by 15% by analyzing consultant calls & implementing targeted process improvements.
- Owned the end-to-end resolution for 100+ weekly CEO-level escalations, and providing strategic solutions for critical issues.
- Resolved technical issues by collaborating with the IT and Operations departments to ensure a comprehensive solution.