Enthusiastic, knowledgeable, and self-motivated individual specialized in B2B: Business Development, Key Account Management & Customer Success with a proven track record of successfully closing & onboarding 100+ enterprise accounts, generating more than Rs. 6.5 Cr. annually in SaaS business model. Prior experience in executing projects with B.F.S.I, IT, & Government sectors. Managed 15+ Key accounts worth Rs. 60 Cr. Annually.
Experience
Sales Account Manager: ACL Mobile Pvt. Ltd. : Enterprise Communication Platform, Bangalore, ( SaaS Product)
Managed portfolio of 18 Key accounts worth Rs 60 Crores of Annual Recurring Revenue.
Conducted weekly analysis on Key Accounts to address critical & complex issues, generated insights about client’s customer engagement efforts, and managed monthly account reviews with C-Suite Executives.
Increased organization's business by 10% with existing clients via Cross-Selling & Upselling existing enterprise solutions such as SMS, WhatsApp & Voice communication solutions.
Manager- Business Development & Sales, CloodOn: Seek LMS, Enterprise Learning Management System, Banglore, ( SaaS Product)
Negotiated Contracts, Terms of Service With C-Suite Executives & Onboarded 100+ enterprise clients, Increasing the organization’s total enterprise customer count from 6 in 2017 to 135 in 2020.
Generated annual recurring revenue (ARR) of Rs. 6.4 Crores for Cloud-based enterprise product via SaaS model.
Streamlined Customer support SLA’s, Demonstrated a broad understating of the client issues, effectively structuring problems & conveying them to the development team, which improved the customer satisfaction Index by 35%.
Presented platform to Cabinet Minister K.J. Alphons & Executive committee of Tourism Department, secured L&D project with Govt. Of India.
Supported 100+ Cloud Implementations along with white-labeled Android & iOS Mobile Applications and managed end-to-end Customer Training.
Implemented & Managed Fresh Sales (CRM) to optimize customer engagement. Increased ROI through customer segmentation, Data Hygiene, & automated email communications based on customer’s journey.
Senior Business Development Executive, Byjus - The learning App, Banglore
Managed team of 42 junior associates via lead squared CRM, generating Revenue of Rs. 84 Lakh/Month.
Supported in implementation of 2 enterprises IT products, Ameyo & Lead Squared (CRM), to strengthen sales and customer interaction with online application users.
Instituted & continuously improvised customer direct mails, and pipeline management Using CRM resulting in a 16% increase in response rate, while increasing circulation by 35% over a 2-year period.
Provided leadership team with leads analysis for ongoing digital marketing campaigns, pipeline impact, and goal settings.
Managed the firm’s flagship event NIE-Think & Learn Challenge in Nagpur, Hyderabad & Bangalore which generated more than 15,000 Leads.
Extensively worked on sales processes improvement by tracking key matrix
Formulated business strategies to Increase the revenue generated per associate by 170% from 2015 to 2017.
Functional Areas
Education
Symbiosis International University
B.Tech
Accomplishment
Customer Excellence Award, Shankar Mahadevan Academy
Awards and recognition
Apex Gold Award, CloodOn Inc.
Awards and recognition
Dean's Award for Organizing annual tech fest 'Reverb'
Awards and recognition
Certification
Six Sigma Green Belt: Ministry of Small & Medium Enterprise
Six Sigma Green Belt
2015
Certified Scrum Product Owner (CSPO®)
Scrum Alliance
2021
AWS Cloud Technical Essential
AWS Cloud
2021
Certification of Capability in Business Analysis (CCBA®)
