About 6 years of experience in analytics, data science, and process mining. Efficient in solving business problems in complex, ambiguous, and technologically challenging environments. Proven experience in driving results and getting things done at the intersection of business, math, and technology. Held critical roles in various projects and translated customers' strategic objectives into high-impact use cases.
Experience
Business Analyst, Centre Of Excellence - Tata Consultancy Services, Lucknow
Ideated and led the development of a business-user friendly framework of complex machine learning solutions, resulting in an increase in the number of solutions adopted by customers & business users by 200%.
Frequently engaged with senior-level executives and functional stakeholders to analyze business problems and identify data needs to meet business objectives.
Reduced credit frauds for a banking client by training Machine Learning models using Python to predict the probability of a person defaulting by 83% accuracy. Scaled the solution to fit multiple industries and identify anomalous patterns.
Following best industry data visualization practices demonstrated a high degree of originality and creativity in designing efficient dashboards for different stakeholders. Also experienced in sharing insights from raw data through storytelling.
Explained the value and vision of proposed solutions to technical and non-technical audiences through concise and straightforward narratives.
Mentored 20+ new team members and conducted knowledge transfer sessions for smooth onboarding.
IT Consultant, Centre Of Excellence - Tata Consultancy Services, Lucknow
Spearheaded consulting assignment for US client, of two significant process improvements.
Improved process efficiency, reducing the ticket "service to resolution" time by 40%, using process mining and analytics.
Designed and developed an early warning system for bottleneck problems using conformance check versus as-is model.
