Alok Kumar

Alok Kumar

11 Years 10 Months Overall Experience
Experienced manager with a demonstrated history of working in the IT consulting and manufacturing industry. Well-versed in cloud implementation projects and digital technologies. Worked in multiple roles involving consulting, project management, implementation & support, offshore-onshore coordination and client engagement.

Functional Areas

         

Education

Indian Institute of Technology, Delhi (2010-2012)
M.Tech – Atmospheric Oceanic Science & Technology
UP Technical University, Greater Noida (2003-2007)
B.Tech – Mechanical Engineering

Accomplishment

TCS Innovation Pride Award

Two times in 2019 & 2020

TCS Contextual Master
TCS Learning Catalyst Award
TCS Special Initiative award
TCS Best team

Two times in 2017 & 2020

TCS Start team

Three times in 2016

Evalueserve Pat on the back

Two times in 2014 & 2015

Certification

Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Marketing Cloud Email Specialist
Salesforce Admin & Advance Admin

Experience

Tata Consultancy Services, Delhi & Amsterdam

6 years 8 months

Project Lead

Sep’15 – Apr’22

  • Led multiple developments and support teams
  • Delivered 10+ projects and 50+ enhancements related to cloud implementation and automation
  • Worked on proposals and presented to clients
  • Managed greenfield transformation journey for staffing industry client; revamped business processes and migrated in-house applications to the cloud.
  • Delivered partner relationship management portal (sales and service cloud, knowledge management, chatbot and community cloud implementation) for a retail industry client
  • Delivered automation that made the client’s ATS platform GDPR compliant
  • Delivered iPad Body Armor design app for a global R&D client, streamlining data collection, design and solution
  • Delivered Org Merge project that led to cost-saving equivalent to 200+ user licenses
Evalueserve, Gurgaon

2 years 9 months

Senior Business Analyst

Jan’13 – Sep’15

  • Coordinated with the stakeholders across the globe to understand requirements, performed analysis and proposed solutions
  • Designed and developed Centralized case management and Knowledge management portals for more than 20 site across EMEA, Americas and APAC
  • Managed multi-country rollout B2B e-commerce portal for an oils & gas client with standardized procurement processes across the globe
Jiwan Plasto Moulds Corporation, Noida

1 years 4 months

Production Engineer

Sep’08 – Dec’09

  • Planned and monitored production activities on the Shop floor
  • Troubleshoot any issue related to man and machine
PPAP Co. Ltd, Noida

1 years 4 months

Team Lead Assembly

Jun’07 – Sep’08

  • Planed and monitored production activities on the Shop floor
  • Implemented Toyota production system on shop floor
  • Line balancing study for Assembly department