KCC Portfolio In-Charge, Rural Branch
 
 Spearheaded the Kisan Credit Card (KCC) portfolio of INR 20 crore, driving sustainable growth for the rural branch.
 Achieved a 40% year-over-year (Y-O-Y) growth rate by implementing targeted customer outreach strategies and strengthening
 relationships with local agricultural stakeholders.
 Focused on delivering high-quality service, ensuring customer satisfaction, and promoting financial inclusion for the farming community.
 In-Charge, MIPD (Management Information and Performance Development), Hyderabad Zone
 Directed the CASA (Current Account Savings Account) business across the Hyderabad Zone, achieving a 25% growth rate by
 implementing innovative customer acquisition strategies, enhancing service quality, and building strong client relationships.
 Expanded the third-party product portfolio, generating an incremental YoY growth of INR 70 lakh (~10%).
 Fostered a collaborative team environment, which contributed to exceeding regional business targets and improving customer loyalty.
 Retail Loan Processing
 Played an integral role in the retail loan processing team responsible for handling the entire retail loan portfolio of the zone.
 Ensured smooth and efficient processing and disbursal by overseeing internal policy compliance, maintaining accurate documentation, and
 facilitating clear communication with various stakeholders, including customers and branch teams.
 Identified and resolved bottlenecks in the loan approval process, enhancing overall operational efficiency and customer satisfaction.
 OD Cell, SME Branch
 Managed a loan portfolio worth ?250 crore at the SME branch, ensuring full adherence to regulatory and policy requirements.
 Maintained accurate and timely documentation, including overseeing the guarantee fee schedule, and regularly conducted internal audits to
 ensure compliance.
 Built strong relationships with SME clients by providing responsive service and guidance, contributing to high levels of client retention
 and satisfaction.
 Implementation of Bank’s Custom Software During 2016 Demonetization Drive
 Played a key role in the deployment and operationalization of specialized software developed by the bank to manage increased cash flow
 and transaction volumes during the November 2016 demonetization drive.
 Ensured seamless integration with existing systems, provided hands-on training to branch staff, and maintained operational efficiency
 under high-demand conditions, facilitating smooth customer service and compliance during the critical period